Law Firm Live Chat Service
Our live chat operators assist people when they land on your website 24 hours a day.
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The end work has been well thought through and responsive to our practice's focus and lawyer's personal proclivities. Shawn and his crew do not attempt to create a one size fits all solution but do use and incorporate innovative and personalized approaches in a very competitive market place. Having paid close attention to a wide variety of marketing companies and efforts in the legal space I haven't seen anyone with a more comprehensive focus on both quality and results. We are very pleased with the product and the working relationship we have developed.
- Kurt Holzer
I can't recommend Shawn and his team enough. They have been great from the start. As I celebrate 12 years as an employment firm, I finally feel like my online presence is where it should be. They take care of all aspects of my online presence. If you are thinking of redoing your web page, or trying to figure out how to generate leads, you owe it to yourself (and those that depend on you) to set up a meeting with Accelerate Now.
- David Myers
Have worked with them for several years. They are very responsive and on top of things. My website is consistently ranked in the top two positions. They have phenomenal reporting and show you how your website is attracting new business. Highly recommend.
- Art Pressman
My law firm in South Georgia made the tough decision to transfer our marketing from a local provider to Accelerate Now. Over the last few months we've seen a major increase in consultations, and we love the changes Shawn and his team made to our website. Even from states away, the team is always available for virtual meetings when we have questions. We're very happy with our decision to partner up with Accelerate Now!
- Paige Navarro
Law Firm Live Chat Service
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Our legal live chat operators will monitor your website and assist your web visitors 24 hours a day so you don’t have to.
Adding our professional service is inexpensive and it can help you secure 20% more legal client leads from your website. Contact us for a free one-on-one consultation to learn more.
You may be looking at ways to make your website more dynamic and productive. One easy way to make a legal website more dynamic is by adding a live chat operator that engages your web visitors instantly.
Today, website visitors want instant gratification and engagement, regardless of the time of day.
Research shows that many potential new referrals visit attorney websites after hours. Therefore, you want a live chat operator that will monitor your website 24 hours a day.
The goal of our law firm live chat service is to engage visitors, assist them quickly, and gather valuable information for you including:
- The visitor’s name.
- Their contact information.
- A brief description of the legal issue they are facing.
Immediately following each live chat session, we send you an entire transcript of the conversation for quick follow-up and appointment scheduling.
Adding live chat operators to your website can improve your lead capture rate by as much as 20%.
Adding a live chat service to your website will help you engage your visitors and bring in more business. Our affordable law firm live chat service is much different than an automated software application.
If you want to discuss the differences between automated live chat software and real live chat operators, please give us a call. We would love to help you understand the differences so you can make an informed decision.
We live in the age of instant gratification. When people go to your website, they want instantaneous engagement and support.
Because the majority of consumers prefer that businesses are either open or at least able to assist customers at every hour of every day, our live chat operators monitor your website 24 hours a day, 7 days a week. When someone comes on your website, our live chat operators engage and assist your visitors and capture valuable lead information for quick follow-up.
Emergencies do not always arise during regular business hours, and whether an office is open or closed, our live chat operators are always online and ready to take any questions from potential clients.
The instant gratification that a live chat provides means that a potential client will be less likely to seek help from a competitor.
According to a recent study by customer service software company Zendesk, 42% of online customers favor a live chat feature because of the immediacy that the feature offers.
Zendesk further reports that live chat outpaces e-mail, social media, and phone calls in customer satisfaction, with 92% of customers who have used live chat offering positive feedback and reviews.
Because almost two-thirds of online customers are more inclined to return to websites with live chat than to those without the option, plus the fact that more than three-quarters of Internet users will forgo using sites without a live chat feature, the minimal expense of adding and maintaining live chat on a website far outweighs the potential loss in revenue.
Our live chat operators are all based in the United States and are fluent in English and Spanish.
We fully customize the design of your chat window, and tailor your messaging. Check Out Our Attorney Guide
If a potential client merely wants to ask about the business hours of operation or how to navigate the website, the live chat operator can quickly and effectively answer all of the client’s questions.
If the customer has a more complicated question, the operator will collect their contact information and let the visitor know that someone from the office will be contacting them as soon as possible.
Immediately following a live chat on your website, you will receive a complete transcript of the chat conversation, along with the contact information for your new lead.
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