Live Chat Service
Our Staff Monitors Your Website 24 Hours a Day, 7 Days a Week, So You Don’t Have To.
Adding a live chat service to your website will help you engage your visitors and bring in more business. Our affordable live chat service is much different than an automated software application.
If you want to discuss the differences between automated live chat software and real live chat operators, please give us a call. We would love to help you understand the differences so you can make an intelligent decision.
We live in the age of instant gratification. When people go to your website, they want instantaneous engagement and support.
Because the majority of consumers prefer that businesses are either open or at least able to assist customers at every hour of every day, our live chat operators monitor your website 24 hours a day, 7 days a week. When someone comes on your website, our live chat operators engage and assist your visitors and capture valuable lead information for quick follow-ups.
Emergencies do not always arise during regular business hours, and whether an office is open or closed, our live chat operators are always online and ready to take any questions from potential clients.
The instant gratification that a live chat provides means that a potential client will be less likely to seek help from a competitor.
According to a recent study by customer service software company Zendesk, 42% of online customers favor a live chat feature because of the immediacy that the feature offers.
Zendesk further reports that live chat outpaces e-mail, social media, and phone calls in customer satisfaction, with 92% of customers who have used live chat offering positive feedback and reviews.
Because almost two-thirds of online customers are more inclined to return to websites with live chat than to those without the option, plus the fact that more than three-quarters of Internet users will forgo using sites without a live chat feature, the minimal expense of adding and maintaining live chat on a website far outweighs the potential loss in revenue.
Our live chat operators are all based in the United States and are fluent in English and Spanish.
We fully customize the design of your chat window, and tailor your messaging.
If a potential client merely wants to ask about the business hours of operation or how to navigate the website, the live chat operator can quickly and effectively answer all of the client’s questions.
If the customer has a more complicated question, the operator will collect their contact information and let the visitor know that someone from the office will be contacting them as soon as possible.
Immediately following a live chat on your website, you will receive a complete transcript of the chat conversation, along with the contact information for your new lead.